DEPARTMENT OF EMPLOYMENT AND LABOUR | CLIENT SERVICE OFFICER: QUALITY ASSURER (X59 POSTS)

Location: Various Locations
Job Type Classification: permanent
Closing Date: 11 July 2025 at 16:00
Salary: R269 499 per annum

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Education:
-Matric/Grade 12/Senior Certificate.

Knowledge Areas:
-Unemployment Insurance Act and Regulations
-Unemployment Insurance Contributions Act
-Public Finance Management Act (PFMA)
-Protection of Personal Information Act (POPIA)
-Treasury Regulations
-Batho Pele Principles
-Policies and Procedures of the Department of Labour and UIF
-UIF’s Vision, Mission, and Values
-Customer Service Principles
-Departmental Policies, Procedures, and Guidelines

Skills:
-Interviewing
-Verbal and Written Communication
-Computer Proficiency
-Listening and Interpretation (understanding UI Act and Contributions Act)
-Conflict Resolution
-Time Management
-Customer Relationship Management
-Analytical Thinking
-Interpersonal Skills
-Telephone Etiquette
-On-the-Job Training (operational systems)

Responsibilities:
-Conduct screening services.
-Handle applications for UIF benefits.
-Process payment continuation forms.
-Perform administrative tasks.

How to Apply?
All attachments for online application must include an application form Z83 and CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered.

POST 22/14 : CLIENT SERVICE OFFICER: QUALITY ASSURER (X59 POSTS)
CENTRE :
Labour Centre: Lephalale Ref No: HR4/4/6/17 (X4 Posts)
Labour Centre: Thabazimbi Satellite Office Ref No: HR4/4/6/18 (X3 Posts)
Labour Centre: Modimolle Ref No: HR4/4/6/19 (X4 Posts)
Labour Centre: Warmbath Satellite Office Ref No: HR4/4/6/20 (X3 Posts)
Labour Centre: Tzaneen Ref No: HR4/4/6/21 (X3 Posts)
Labour Centre: Groblersdal (Ref No: HR4/4/6/22) (X4 Posts)
Labour Centre: Giyani Ref No: HR4/4/6/23 (X4 Posts)
Labour Centre: Jane Furse Ref No: HR4/4/6/24 (X3 Posts)
Labour Centre: Burgersfort Satellite Office Ref No: HR4/4/6/25 (X3 Posts)
Labour Centre: Lebowakgomo Ref No: HR4/4/6/26 (X4 Posts)
Labour Centre: Makhado Ref No: HR4/4/6/27 (X2 Posts)
Labour Centre: Musina Satellite Office Ref No: HR4/4/6/28 (X3 Posts)
Labour Centre: Mokopane Ref No: HR4/4/6/29 (X3 Posts)
Labour Centre: Mookgopong Satellite Office Ref No: HR4/4/6/30 (X3 Posts)
Labour Centre: Phalaborwa Ref No: HR4/4/6/31 (X1 Post)
Labour Centre: Hoedspruit Ref No: HR4/4/6/32 (X3 Posts)
Labour Centre: Mankweng Satellite Office Ref No: HR4/4/6/33 (X3 Posts)
Labour Centre: Seshego Ref No: HR4/4/6/34 (X3 Posts)
Labour Centre: Malamule Satellite Office Ref No: HR4/4/6/35 (X3 Posts)

APPLICATIONS :
Chief Director: Provincial Operations: Private Bag X 9368, Polokwane, 0700 Or hand deliver at 42a Schoeman Street, Polokwane or
UIFJobs-LEP@labour.gov.za Lephalale and Thabazimbi
UIFJobs-MOD@labour.gov.za Modimolle and Warmbath
UIFJobs-TZN@labour.gov.za Tzaneen
UIFJobs-GLD@labour.gov.za Groblersdal
UIFJobs-GIY@labour.gov.za Giyani
UIFJobs-JF@labour.gov.za Jane Furse and Burgersfort
UIFJobs-LEB@labour.gov.za Lebowakgomo
UIFJobs-MAKH@labour.gov.za Makhado and Musina
UIFJobs-MOK@labour.gov.za Mokopane and Mookgopong
UIFJobs-PHAL@labour.gov.za Phalaborwa and Hoedspruit
UIFJobs-PLK@labour.gov.za Mankweng
UIFJobs-SESH@labour.gov.za Seshego
UIFJobs-THO@labour.gov.za for Malamulela