Fidelity Services Group | Branch Administrator

Location: Edenvale, Gauteng
Job Type Classification: Permanent
Closing Date: 31 July 2025
Salary:  Market Related

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Introduction
A vacancy exists for a Junior Administration Clerk at our Edenvale Branch, reporting to the Admission Supervisor. The primary purpose of this role is to support the Cash-in-Transit (CIT) department with administrative tasks, ensuring high-quality service delivery in alignment with the Company’s strategic objectives and relevant Health/Nursing legislation.

Key Responsibilities
-Maintain an efficient filing system and manage document archiving.
-Answer phone calls and take messages.
-Support the Recruitment department with onboarding processes, including preparing documents, coordinating orientation schedules, and following up with candidates.
-Handle internal and external inquiries.
-Take and distribute meeting minutes.
-Provide administrative support to the Branch Manager as needed.
-Process daily hours and posting sheets for payroll and submit pay queries.
-Meet daily, weekly, and monthly deadlines for emails, worksheets, and templates.
-Process daily data for dedicated vehicles and monthly hours/kilometers for billing.
-Generate and print monthly code lists and client details.

-Manage requests, authorizations, enrollments, and scanning for the Fidelity Access Control System.
-Order uniforms, beverages, cleaning supplies, stationery, and ID cards.
-Perform general clerical duties.
-Communicate with funders to secure authorizations.
-Collaborate with the case management team to resolve patient inquiries and outstanding authorizations.
-Process payments and manage receipting.
-Finalize Emergency Unit (EU) and Outpatient (OP) files.
-Log calls to the contact center, including rejections and EU/OP rejections.
-Follow up on outstanding INC numbers with the contact center.
-Correct Inpatient (IP) rejections as required.
-Assist with phone duties, patient admissions, bed bookings, pre-admissions, and preparing theatre list files when needed.
-Support patients in contacting funders for authorizations.

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Minimum Requirements
-Matric certificate or equivalent qualification.
-Clear criminal record.
-Computer literacy with proficiency in Microsoft Word, Excel, and Outlook.
-Minimum of 2 years’ administration experience.
-Background in Administration or Office Management is advantageous.
-Willingness to work overtime when required.
-Own transport is a plus.
-Grade 12 qualification and proficiency in computer use.
-Knowledge of Imeds and Impilo systems is beneficial.
-Bilingual proficiency.
-Availability to work standard office hours (Monday to Friday) with flexibility to assist the department as needed.

Core Competencies and Personal Attributes
-Commitment to self-development.
-Excellent verbal and written communication skills.
-Honesty, reliability, and assertiveness.
-Strong attention to detail.
-Ability to work independently and maintain confidentiality.
-Effective time management.
-Problem-solving, analytical thinking, and sound judgment.
-Resilience and adaptability.
-Ability to engage with diverse groups.
-Strong presentation and influencing skills.
-Commitment to excellence and ethical behavior.
-Relationship-building and customer-focused responsiveness.
-Organizational awareness.

How to Apply?

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