City of Johannesburg | Station Assistant: Sales And Customer Care

Location: Johannesburg
Job Type Classification: PERMANENT
Closing Date: FRIDAY, 18 JULY 2025
Salary: R12 809,74 pm (basic salary, excluding benefits)

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Minimum Requirements:
-Grade 10 qualification (NQF Level 2).
-Between 0 to 2 years of relevant experience in handling cash and providing customer service.
-Priority will be given to applicants residing in the City of Johannesburg, and proof of residence is required.
-Experience in a high-pressure public service setting will be an added advantage.

Main Purpose:
Responsible for conducting sales, delivering customer service, managing stakeholder interactions, and handling various station-related duties to ensure the delivery of efficient and high-quality Rea Vaya services that exceed customer expectations.

Key Responsibilities:
-Conduct pre-shift inspections of the station to ensure everything is operational.
-Reconcile cash float and stock before the shift begins.
-Carry out card sales and top-up transactions according to set policies and procedures.
-Manage sales-related banking transactions in compliance with policies and procedures.
-Handle customer service duties effectively and professionally.
-Foster and maintain good stakeholder relationships and communication, following organizational guidelines.
-Oversee the use and control of assigned resources and assets according to standard procedures.
-Manage inventory and financial controls as per applicable processes and policies.
-Take care of administrative and reporting tasks related to station operations.

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Key Skills and Competencies:

Leading Competencies:
-Effective communication abilities.
-Basic to intermediate skills in numeracy.
-Strong interpersonal and customer service skills.
-Ability to resolve customer inquiries efficiently without needing to consult others.

Core Competencies:
-Basic understanding of cash handling and sales operations.
-Familiarity with AFC Point of Sale systems.
-Basic customer service knowledge.
-Ability to work collaboratively, with a focus on integrity, attention to detail, and delivering quality.
-Commitment to service excellence, ethics, and professionalism in line with Batho Pele principles.

How to Apply?