Job Opportunity: Documentation & Data Capture Clerk (Freight & Logistics Industry)
Location: Various Locations
Job Type Classification: Fixed Term Contract
Closing Date: Not Specified
Salary: R
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Are you detail-oriented, highly organised, and skilled at handling data with accuracy? We are looking for a Documentation & Data Capture Clerk to join our team in the freight and logistics sector. This role is vital in ensuring smooth operations by capturing and processing documentation on the Freightware system in line with company and customer procedures. If you are motivated, reliable, and ready to contribute to a dynamic logistics environment, this could be the perfect opportunity for you.
Purpose of the Job
The Documentation & Data Capture Clerk will play a central role in ensuring that all documentation is accurately captured, managed, and maintained within the Freightware system. The position requires a high level of attention to detail, organisational skills, and the ability to follow procedures to ensure efficiency, compliance, and customer satisfaction.
Key Responsibilities
Operations
- Verify and check the daily manifest for any scanning inconsistencies.
- Update and change the order status on the system as required.
- Capture local delivery manifests to ensure all daily deliveries are processed correctly.
- Communicate with branches via email regarding returns and damaged goods.
- Accurately capture outgoing consolidation documents and manifests.
- Investigate and resolve any discrepancies identified in manifests or system records.
- Generate manifests on the system for deliveries and collections.
- Inspect and record any damaged parcels.
- Book cargo on the system according to specific instructions or special delivery/collection requests.
- Manage the capturing of consolidation delivery manifests and perform debriefing of Linehaul manifests and collection bookings.
Administration & Reporting
- Capture and update daily collection and delivery reports.
- Confirm customer information before any parcels leave the branch to ensure accuracy.
- Verify service types and ensure they are correctly recorded.
- Double-check all manifest information before finalising entries on the system.
- Capture manifest data accurately and systematically.
- Continuously check for and correct scanning inconsistencies to prevent errors.
Customer Relations
- Communicate with the Customer Service Department (CSD) via email to resolve queries.
- Follow up on issues related to damages, collections, and returns.
- Provide efficient and timely responses to ensure customer satisfaction.
General Duties
- Support operational functions where needed, demonstrating flexibility and teamwork.
- Assist with other tasks that may be required within the operations division.
Minimum Requirements
To be considered for this position, candidates should meet the following criteria:
- Grade 12 (Matric) qualification.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Good typing skills with the ability to work efficiently under pressure.
- Strong attention to detail and commitment to accuracy.
Skills Required
- Excellent organisational skills with the ability to prioritise tasks effectively.
- High level of attention to detail and the ability to identify and correct discrepancies.
- Strong problem-solving and analytical thinking skills.
- Ability to manage and handle large volumes of data efficiently.
- Professional communication skills and the ability to liaise with multiple departments.
Why Join Us?
This role is more than just data capturing—it is about being part of a highly functional team that ensures smooth logistics operations. You will have the opportunity to sharpen your administrative, operational, and customer service skills in a fast-paced and supportive environment.
If you are a meticulous individual who thrives on accuracy and efficiency, this role offers a rewarding career path in the freight and logistics industry.
Apply today and take the next step toward building a successful career in logistics!
How to Apply?
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