Job Opportunity: Admin Clerk / Receptionist (Permanent)
Location: KZN
Job Type Classification: Permanent
Closing Date: August 29, 2025
Salary: R
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Are you an organised, detail-oriented professional with excellent administrative and customer service skills? A permanent opportunity has become available for the position of Admin Clerk / Receptionist based at KZN Receiving. This role is ideal for candidates who are eager to build their career in administration and reception duties within a medical and laboratory environment.
As the first point of contact for patients, doctors, and other stakeholders, the Admin Clerk / Receptionist will play a vital role in ensuring that all samples, queries, and communications are handled efficiently and professionally. The successful candidate will contribute directly to the smooth functioning of operations, ultimately supporting the organisation’s service objectives.
Minimum Requirements:
- Educational Background:
- Grade 12 or an equivalent NQF level 4 qualification.
- A BSc Degree will be considered advantageous.
- Experience:
- 0–1 year of relevant working experience (graduates or entry-level applicants are welcome).
- Technical Knowledge:
- Familiarity with organisational policies and procedures.
- Basic computer literacy.
- Knowledge of laboratory information systems will be an added advantage.
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Key Responsibilities:
As an Admin Clerk / Receptionist, your responsibilities will include:
- Sample Administration:
- Administer sorting and distribution of samples according to standard operating procedures.
- Process sample registration (“logging”) and handle queries as per company guidelines.
- Ensure dispatching of specimens and monitoring progress to meet turnaround times.
- Operational Support:
- Conduct hospital rounds to deliver reports and collect samples.
- Track courier deliveries to ensure specimens reach designated laboratories timeously.
- Investigate and resolve pre-analytical process bottlenecks.
- Reception & Customer Care:
- Manage the reception area, provide relevant information, and direct clients appropriately.
- Handle administrative queries and customer complaints, ensuring timely resolution.
- Apply professionalism, confidentiality, and empathy when dealing with patients, including those who may be distressed or nervous.
- Administrative Duties:
- Prepare and scan patient forms into the laboratory system (Oculus), resolving scanning issues.
- Receive cash from patients, process transactions, and ensure banking according to procedures.
- Monitor stock levels, place orders, and ensure timely delivery to doctors’ rooms.
- Report incidents, log complaints, and action tasks on the laboratory information management system.
- Compliance & Housekeeping:
- Maintain cleanliness and organisation in the working area.
- Follow dress code and uniform protocols.
- Ensure all work complies with relevant organisational policies and standard operating procedures.
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Core Competencies and Skills:
To thrive in this role, you will need the following attributes:
- Strong administrative skills with attention to detail.
- Ability to cope with pressure and work as part of a team.
- Excellent communication, interpersonal, and telephone etiquette.
- Empathy, patience, and the ability to deal with sensitive situations.
- Good business numeracy and accuracy in cash handling.
- Flexibility, confidentiality, and customer service orientation.
Why Join the Team?
This position offers an opportunity to join a respected organisation in the medical and pathology field, where you will be exposed to a professional environment and learn to balance administrative, reception, and laboratory support responsibilities. The role is particularly suited to someone who is looking to grow their career in administration while making a meaningful contribution to healthcare services.
✅ If you meet the requirements and are passionate about administration and customer service, we encourage you to apply for this exciting permanent opportunity at KZN Receiving.
How to Apply?
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