Dealer Administration at Fidelity ADT
Location: Midrand, Gauteng
Job Type Classification: Permanent
Closing Date: 10 September 2025
Salary: R
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Fidelity ADT, one of the most trusted names in security and investigations, is looking for a highly organized and detail-oriented professional to join their FADT Gauteng Division. This opportunity is best suited for individuals with strong administrative expertise, excellent communication skills, and a passion for accuracy and compliance.
The role of Dealer Administration Specialist is critical to ensuring that the administration and financial processes linked to dealer contract submissions are executed efficiently, accurately, and on time. This is a mid-senior level position, offering the successful candidate the chance to work within one of South Africa’s leading security providers, where quality and accountability are at the heart of the business.
About the Role
The position’s primary purpose is to closely manage and control the administration around dealer contract submissions and the related financial processes. This includes handling the quality assurance of submitted contracts, monitoring recurring revenue, processing payments, managing clawbacks, and ensuring that client activity through the Dealer Sales Channel is captured and updated timeously.
Accuracy and time management are essential in this role, as all administrative and financial activities must meet strict deadlines and cutoffs. The successful candidate will play a vital role in maintaining compliance, ensuring correct financial processing, and fostering strong working relationships with dealers and other stakeholders.
Minimum Requirements
To qualify for this opportunity, candidates must meet the following requirements:
- Matric (Grade 12) is compulsory.
- A post-matric qualification is advantageous.
- Proficiency in Microsoft Excel is essential.
- 1 – 2 years of experience in a similar role is required.
Key Skills & Attributes
The ideal candidate should possess:
- Excellent verbal and written communication skills.
- Strong computer literacy, with Excel as a core tool.
- The ability to manage and resolve queries efficiently.
- Excellent telephone skills and professional conduct.
- Strong organizational and supervisory abilities.
- High attention to detail to ensure data accuracy.
- The ability to work under pressure and meet targets.
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Job Responsibilities
This role covers a wide range of administrative, financial, and compliance functions, including but not limited to:
- Dealer Program Management
- Creating new dealers on the dealer program.
- Preparing annual submissions calendar and communicating with dealers.
- Keeping contract checklists updated and conducting quality assurance.
- Contract & Financial Administration
- Checking and updating bonus multiples before purchasing contracts.
- Communicating cut-off dates for submissions and pro-rata processes.
- Preparing recurring revenue reports, submitting for payment, and providing monthly dealer statements.
- Capturing purchased contracts on the Dealer Sales File (DSF) and compiling weekly stats.
- Managing feedback from dealers regarding rejected contracts and communicating updates.
- Payments & Invoicing
- Preparing and processing dealer payment invoices, debit notes, credit notes, and technical invoices.
- Capturing clawbacks, reversals, and out-of-warranty transactions.
- Submitting payment summaries and ensuring proper documentation for financial compliance.
- Reporting & Communication
- Preparing purchasing statistics and submission summaries.
- Liaising with Due Diligence teams, order entry, and other stakeholders.
- Sending weekly pro-rata sheets and final purchase figures to dealers.
- Compliance & Accuracy
- Upholding Standard Operating Procedures (SOPs) at all times.
- Ensuring SOX compliance and maintaining financial accuracy.
- Reviewing invoices for errors and improving billing procedures.
- Resolving internal and external queries within Service Level Agreements (SLAs).
Why Join Fidelity ADT?
Working for Fidelity ADT means being part of an organization that values integrity, compliance, accountability, and customer trust. This role not only strengthens the company’s relationship with its dealer network but also ensures the continued success of its operations.
Employees benefit from a dynamic working environment, opportunities to grow within the business, and the chance to make a tangible impact on how the company manages its dealer relationships and financial processes.
For individuals with strong administrative skills, excellent communication abilities, and a commitment to accuracy, this position offers the perfect platform to grow within a respected and reputable organization.
Fidelity ADT is an equal opportunity employer. Only shortlisted candidates will be contacted.
How to Apply?
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