Mercedes-Benz Career Opportunity: Administrator – Service Advisor (Non-Technical)
Location: Mercedes-Benz Sandton, Johannesburg, Gauteng
Job Type Classification: Permanent
Closing Date: 11 September 2025
Salary: R
Join WhatsApp Channel for daily updates of jobs
Reference Number: MOT250904-14
Are you passionate about premium automotive brands and committed to delivering exceptional customer service? Mercedes-Benz Sandton is offering an exciting opportunity for an Administrator: Service Advisor (Non-Technical). This role is ideal for a dynamic and professional individual who thrives in a fast-paced environment, values teamwork, and is eager to contribute to the success of one of the world’s most prestigious automotive companies.
🌟 About the Role
As an Administrator: Service Advisor, you will play a vital role in ensuring seamless coordination within the service department. Your primary focus will be on managing the workflow between service advisors, foremen, technicians, and customers. The position requires excellent organizational skills, strong attention to detail, and the ability to maintain high levels of customer satisfaction.
Your day-to-day responsibilities will include monitoring service bookings, updating customers on progress, ensuring compliance with Mercedes-Benz South Africa (MBSA) requirements, and providing essential support to colleagues across the service department.
This role is designed for someone who is not only detail-oriented but also a strong communicator and problem solver, capable of building and maintaining positive relationships with both customers and internal stakeholders.
🛠 Key Responsibilities
Service Department Coordination
- Ensure the efficient opening and closing of the workshop each day.
- Oversee the security of customer vehicles, ensuring they are locked safely and keys stored securely.
- Manage the flow of vehicles, including parking and key management.
- Coordinate with technicians, foremen, and service managers to ensure smooth operations.
- Ensure vehicles with specific customer complaints are test-driven with a Foreman or Quality Controller before handover.
You may also apply for
Customer Service Excellence
- Provide timely and professional updates to customers regarding their service bookings.
- Ensure accurate diagnosis and communication of customer-reported issues.
- Deliver continuous feedback to customers on service progress, costs, and potential delays.
- Handle customer queries and complaints with professionalism and empathy.
- Guarantee vehicles are pre-costed, invoiced, and ready for collection on time.
Administrative Duties
- Handle the pre-writing of job cards to streamline workshop operations.
- Record non-warranty claims accurately.
- Monitor and manage Work In Progress (WIP) effectively.
- Assist with outstanding payments and monitor cash flow related to service operations.
- Follow up on parts ordered to ensure timely delivery in line with MBSA’s 5-day turnaround requirements.
Team Collaboration
- Assist colleagues across the department, including the Service Manager, Foreman, Controller, and Receptionist.
- Support technicians by ensuring quotes and job details are accurate and communicated quickly.
- Contribute to creating a supportive, professional, and customer-focused service environment.
🎓 Qualifications and Experience
To succeed in this role, candidates must meet the following minimum requirements:
- Matric / Grade 12 certificate.
- Computer literacy (experience in Kerridge will be an advantage).
- 2–3 years’ experience in a similar role within the motor industry.
- Mercedes-Benz certification as a Service Advisor is preferred.
- Solid knowledge of the automotive sector is advantageous.
💡 Skills and Personal Attributes
The ideal candidate will demonstrate the following:
- Strong integrity and professionalism.
- Excellent teamwork and interpersonal skills.
- The ability to remain calm and resilient under pressure.
- Strong follow-through skills with the ability to see tasks through to completion.
- Self-motivation, a proactive approach, and emotional maturity.
🌍 Employment Equity
Mercedes-Benz Sandton is an Equal Opportunity Employer. Preference will be given to Employment Equity candidates in line with the company’s transformation objectives.
Interested candidates are invited to submit a detailed and up-to-date CV highlighting achievements, qualifications, skills, and relevant experience. Applications must be submitted before the closing date of 11 September 2025.
Join the Mercedes-Benz Sandton team and become part of a legacy of innovation, luxury, and world-class service. If you are ready to take your career to the next level and contribute to maintaining the exceptional standards of the Mercedes-Benz brand, this opportunity is for you.
✨ Drive your career forward with Mercedes-Benz Sandton – Where excellence meets opportunity.
How to Apply?
Click the Button Below to Apply Online..