Career Opportunity: Data Capturer – Client Services at Sanlam Group (MiWay)
Location: Midrand, Gauteng, ZA
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: R
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If you are passionate about delivering excellent customer service, have a keen eye for detail, and want to grow your career in a leading financial services company, then this opportunity is for you. Sanlam Group, through its dynamic business cluster MiWay, is currently recruiting for a Data Capturer: Client Services to join its team in Midrand, Gauteng.
This position offers not only the chance to contribute meaningfully to the success of one of South Africa’s most respected financial service providers, but also an environment where innovation, teamwork, and personal growth are strongly encouraged.
About Sanlam Group and MiWay
Sanlam is one of South Africa’s most established and trusted financial services providers, with operations spanning across multiple business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office. With this diversified structure, employees have access to a wide array of professional development and career advancement opportunities.
MiWay, as part of the Sanlam Group, stands out for its client-centered approach and culture of innovation. The company operates with the philosophy of helping people “live their way” – creating solutions that simplify everyday life, empower clients, and enable them to focus on what matters most. Agile values and principles are deeply embedded in MiWay’s operations, which ensures that employees not only add value to the business but also experience a supportive and collaborative work culture.
The Role: Data Capturer – Client Services
The Personal Lines Data Capturer: Client Services plays a critical role in ensuring smooth and efficient communication with clients. This is not just about capturing data; it is about building strong relationships, solving problems, and ensuring that every interaction leaves the customer with a positive impression of the brand.
Key Responsibilities:
- Handling inbound and outbound telephonic communication with clients.
- Providing accurate information about products and services while ensuring a high level of professionalism.
- Accurately using IT systems to log information, resolve queries, and ensure compliance with company standards.
- Referring calls to the appropriate department only when necessary and ensuring client concerns are addressed efficiently.
- Delivering customer service that exceeds expectations, ensuring satisfaction and trust.
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Minimum Requirements
To be considered for this role, applicants must meet the following criteria:
- Education: A minimum of Grade 12/Standard 10/NQF 4 qualification.
- Experience: At least 12 months of experience in a Call Centre or administrative environment.
- Skills:
- Strong computer literacy.
- Excellent verbal and written communication abilities.
- Active listening and problem-solving skills.
- Ability to multi-task and work under pressure.
- A consistent track record of excellent attendance.
In addition, candidates should be quality-oriented, organized, self-disciplined, and motivated. The role requires a customer-focused, results-driven individual who thrives in a professional, team-based environment. Flexibility, resilience, and a commitment to continuous improvement are also essential.
Knowledge and Core Competencies
- Customer Service: Ability to address queries effectively and deliver service excellence.
- Team Support: Contributing to collaborative success.
- Administration: Managing tasks with accuracy and efficiency.
- Compliance: Adhering to quality standards and accreditation requirements.
Personal attributes required include effective communication, sound decision-making, and the ability to optimize work processes. Core competencies include innovation, collaboration, resilience, customer focus, and results orientation.
Why Join Sanlam Group?
Working at Sanlam means being part of a company that values its employees and invests in their growth. Employees are not just expected to perform tasks, but to grow their careers, realize their full potential, and achieve personal and professional goals. The company fosters a culture of innovation, resilience, and teamwork while offering long-term stability in a well-established organization.
At MiWay, the environment is driven by purpose and passion – giving employees opportunities to be part of projects that truly impact people’s lives. With a focus on building lasting relationships, Sanlam provides a platform where employees are encouraged to bring their best, innovate, and work towards meaningful contributions.
Location
The position is based in Midrand, Gauteng, a central business hub that offers accessibility and opportunities for professional networking.
Final Thoughts
This is a fantastic opportunity for individuals with customer service and administrative experience who are eager to grow in the financial services sector. As a Data Capturer: Client Services at Sanlam Group (MiWay), you will not only play a vital role in ensuring customer satisfaction but also gain access to a professional environment that prioritizes growth, collaboration, and innovation.
If you are customer-focused, detail-oriented, and ready to contribute to one of South Africa’s most dynamic financial services providers, then this role could be the stepping stone to an exciting and fulfilling career.
✨ Take the next step in your career with Sanlam Group and MiWay – where innovation meets opportunity, and where you can truly “live your way.”
How to Apply?
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