Exciting Job Opportunity: Data Capturer with Old Mutual
Location: All provinces
Job Type Classification: contract
Closing Date: 18 September 2025 at 21:00
Salary: R
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Are you passionate about customer service, digitally skilled, and eager to gain valuable work experience in one of South Africa’s leading financial services companies? Old Mutual is offering an exciting 3-month Data Capturer contract based at Akasia Wonderpark, Pretoria. This role is perfect for individuals who enjoy working directly with people, have a flair for technology, and want to play a part in making customer journeys smoother.
Old Mutual is deeply rooted in Africa, with a vision to empower communities and create opportunities. Joining this team means contributing to a bigger mission: “Let’s Write Africa’s Story Together.”
Role Overview
The Data Capturer will be based in the branch environment and act as a vital support system for both the customers and the branch staff. The role is more than just data entry—it focuses on guiding customers through digital service platforms, ensuring their transactions are processed accurately, and helping them feel confident using self-service tools.
This position is especially important in today’s digital age, where businesses are shifting towards self-service and online platforms. Customers may sometimes struggle with these systems, and your role will be to simplify the process for them.
Key Responsibilities
As a Data Capturer, your daily tasks will include:
- Customer Assistance: Helping clients with digitally enabled devices to complete their transactions seamlessly.
- Queue Management: Assisting with managing customer queues and reducing the workload pressure on branch staff.
- Guidance on Digital Platforms: Showing customers how to use self-service options such as submissions via their own devices or the branch’s self-service kiosks.
- Information Support: Providing clear and easy-to-understand explanations about reading information and the submission process.
- Contact Centre Details: Sharing information about call centre services where necessary.
Essentially, you’ll be the bridge between traditional customer service and modern digital platforms, ensuring that no customer is left behind in the digital transformation journey.
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Minimum Requirements
To qualify for this role, you’ll need the following:
- Education: National Senior Certificate (Matric) or an equivalent NQF Level 4 qualification.
- Customer Service Skills: Strong interpersonal abilities and a customer-first approach.
- Communication Skills: Excellent verbal communication in English (knowledge of an additional language is an advantage).
- Problem-Solving: Ability to quickly resolve customer queries and adapt to different situations.
- Technical Proficiency: Comfort with digital platforms and self-service technology.
- Physical Stamina: Ability to stand and assist customers throughout the day.
- Flexibility: Willingness to work varied shifts depending on branch requirements.
Desired Competencies
Old Mutual is looking for candidates who not only have the right qualifications but also the right mindset. Some of the valued competencies include:
- Collaboration: Working effectively with colleagues and customers.
- Self-Awareness: Recognising your strengths and areas for growth.
- Accountability: Taking responsibility for your work and customer interactions.
- Results-Driven: Staying focused on completing tasks efficiently.
- Situational Awareness: Being observant and responsive to the needs of customers in real time.
- Multi-Lingual Advantage: Being able to communicate in English and another local language will be a strong plus.
You may also apply for
Skills That Will Help You Excel
- Computer literacy and comfort with databases.
- Strong oral communication.
- Basic office systems knowledge.
- Ability to review reports and follow policies.
- Resource scheduling and planning.
These skills will help you thrive in a fast-paced environment where precision and efficiency are key.
Why This Opportunity Matters
This role is more than just a 3-month contract. It is an opportunity to:
- Build Career Experience: Gain hands-on exposure in a reputable financial services environment.
- Enhance Digital Skills: Learn how digital platforms are shaping customer service in the financial industry.
- Grow Your Confidence: Work directly with customers, develop strong problem-solving skills, and enhance your communication abilities.
- Be Part of Something Bigger: Contribute to Old Mutual’s mission of empowering people across Africa through financial inclusion and digital innovation.
Important Details
- Position: Data Capturer (3-Month Contract)
- Location: Akasia Wonderpark, Pretoria
- Closing Date: 18 September 2025, 23:59
- Type: Full-time, Fixed-term contract
Final Thoughts
If you’re eager to work in a dynamic environment, have a passion for helping people, and want to grow your digital customer service skills, this opportunity with Old Mutual could be the stepping stone you need.
Don’t miss out on this chance to join a leading company, gain valuable work experience, and make a difference in the lives of customers.
👉 Apply before 18 September 2025 and take the next step in your career journey!
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