Join Servest as a Help Desk Administrator in Johannesburg
Location: Johannesburg
Job Type Classification: Permanent
Closing Date: 08 October 2025
Salary: R
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Are you looking for a career opportunity in one of South Africa’s leading integrated facilities management companies? Servest, an innovative and world-class business, is inviting applications for a Help Desk Administrator position within its Cleaning Business Unit. This permanent role is based at the company’s Head Office in Johannesburg, Gauteng, and reports directly to the National Operations Lead. If you are passionate about customer service, detail-oriented, and eager to grow within a dynamic environment, this could be the ideal opportunity for you.
About Servest
Servest has established itself as a key player in the Integrated Facilities Management Industry. With a focus on innovation, excellence, and continuous development, the company prides itself on being an employer of choice that values top talent. Joining Servest means being part of a forward-thinking organisation that not only invests in its people but also creates an environment where employees are encouraged to develop new skills, grow professionally, and deliver meaningful results.
This role is perfectly suited for individuals who enjoy working in high-performance environments, interacting with clients, and ensuring service delivery meets world-class standards.
The Role: Help Desk Administrator
As a Help Desk Administrator, you will be the first point of contact for clients, suppliers, and internal teams. Your responsibility will be to ensure that all helpdesk interactions—whether via phone or email—are handled professionally, accurately, and within defined service level agreements (SLAs). This position is critical in ensuring smooth operations, client satisfaction, and effective communication across departments.
The role requires someone who is client-focused, able to handle multiple tasks simultaneously, and skilled in time management. You will also be required to work independently while maintaining professionalism and resilience under pressure.
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Key Duties and Responsibilities
The successful candidate will be responsible for:
- Answering all helpdesk calls within 20 seconds and providing professional, courteous support.
- Monitoring automatically logged email requests, acknowledging receipt, and ensuring timely client updates.
- Following up on all open logs (phone or email) to ensure they are completed within SLA, preferably within 24 hours.
- Categorising, prioritising, and assigning requests to the correct team or supplier while providing prompt feedback to the client.
- Escalating unresolved, delayed, or high-priority cases to the Helpdesk Supervisor or relevant manager.
- Handling difficult callers with professionalism, escalating when necessary.
- Creating and processing purchase orders accurately and on time.
- Receiving and capturing invoices daily and following up on outstanding invoices.
These duties ensure not only seamless service delivery but also consistent customer satisfaction, which is central to Servest’s values.
Minimum Requirements
To qualify for this role, applicants should meet the following requirements:
- Education: Grade 12/Matric is essential.
- Computer Skills: Strong computer literacy, particularly in MS Office Suite, is required.
- Experience: 2–3 years of experience in customer service, call centres, or front-line hospitality roles. Experience in facilities management processes and systems will be advantageous.
- Languages: Proficiency in English is essential, while knowledge of additional languages will be an added advantage.
Skills and Competencies
The role demands not just technical skills but also strong personal attributes. Successful candidates must demonstrate:
- Excellent customer service and communication skills, both written and verbal.
- Strong ability to log, monitor, and follow up on client requests.
- Keen attention to detail and accuracy in capturing information.
- Ability to remain calm and efficient under pressure.
- Professional, client-focused, and resilient work ethic.
- Independence in managing tasks with minimal supervision.
Behavioural Competencies
- High levels of emotional intelligence and resilience.
- Strong interpersonal and relationship-building abilities.
- Flexibility and adaptability in a fast-changing environment.
- Integrity and professionalism when dealing with clients and team members.
- A proactive, self-motivated attitude to work.
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Key Performance Indicators (KPIs)
To succeed in this role, the Help Desk Administrator will be expected to deliver measurable outcomes, such as:
- Answering 100% of inbound calls within 20 seconds.
- Acknowledging all email requests within 1 hour.
- Resolving or escalating all open logs within SLA (preferably within 24 hours).
- Achieving a minimum SLA compliance rate of 95% for calls and emails.
- Maintaining accurate records of 100% of client interactions.
- Consistently receiving positive feedback from clients regarding communication and responsiveness.
Why Join Servest?
Choosing to work at Servest means being part of a leading company that values innovation, customer satisfaction, and employee growth. The Help Desk Administrator role offers exposure to a professional and supportive environment where skills are nurtured, and contributions are recognised. You will be working in a space where excellence is rewarded and where your role directly contributes to enhancing client experiences.
This is more than just a job—it is an opportunity to join an organisation that encourages growth, prioritises integrity, and values its people. If you have the skills, passion, and commitment to provide world-class service, Servest wants you on their team.
Application Details
- Job Title: Help Desk Administrator
- Reference Number: SER251001-1
- Location: Johannesburg, Gauteng, South Africa
- Closing Date: 08 October 2025
- Job Type: Permanent
Interested candidates who meet the requirements are encouraged to apply before the closing date. Servest is committed to diversity and equal opportunity employment, inviting applications from suitably qualified candidates across South Africa.
HOW TO APPLY?
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