FNB Administrator Opportunity – Johannesburg
Location: Johannesburg
Job Type Classification: Permanent
Closing Date: 29 October 2025
Salary: R
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Be Part of a Leading Financial Institution
First National Bank (FNB) is one of South Africa’s most trusted financial brands, built on a foundation of innovation, customer service, and excellence. We’re looking for a proactive and detail-oriented Administrator to join our growing Insurance Sales Support Team in Johannesburg.
This is an exciting opportunity for a highly organized and energetic professional who thrives in a fast-paced environment and enjoys supporting a high-performing sales team. If you are passionate about efficiency, accuracy, and teamwork, this role is made for you.
About the Role
As an Administrator in our Insurance Division, you will play a key role in managing and distributing incoming leads across our national sales team. You’ll ensure that every potential client is matched with the right consultant quickly and efficiently, helping the team meet conversion goals and maintain outstanding customer service.
Your work behind the scenes will directly impact our clients’ experiences — helping them access the right insurance products faster and with greater confidence.
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Main Responsibilities
Your day-to-day duties will include:
- Lead Management: Receiving, tracking, and distributing all incoming insurance sales leads to the correct consultants, based on criteria such as product type, region, and consultant availability.
- Record-Keeping: Maintaining accurate, up-to-date records of lead allocations, follow-ups, and conversion outcomes.
- Team Liaison: Acting as the central communication point between management and the sales team to ensure smooth operations.
- Performance Reporting: Preparing daily, weekly, and monthly reports on lead performance, efficiency, and team progress.
- Process Compliance: Ensuring all activities are completed in line with FNB’s internal standards, data protection policies, and operational procedures.
- Administrative Support: Assisting with general administrative tasks such as scheduling, correspondence, and document management.
This role requires someone who can multitask efficiently, communicate effectively, and stay calm under pressure while managing multiple priorities.
Minimum Requirements
To be considered for this role, applicants should meet the following qualifications and experience:
Education:
- Matric / Grade 12 (Essential)
- Tertiary qualification in Business Administration, Insurance, or a related field will be advantageous
Experience:
- 1–2 years of relevant administrative experience
- Prior experience in insurance, banking, or financial services will be beneficial
- Familiarity with CRM systems or lead management tools is a plus
Skills & Competencies:
- Strong organizational and time management abilities
- Excellent attention to detail and accuracy in all tasks
- Good verbal and written communication skills
- Sound computer literacy, including Microsoft Excel, Outlook, and Word
- Ability to work independently and collaboratively within a team
- Analytical mindset for reviewing data and identifying trends
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Why Join FNB?
At FNB, we believe in growing our people just as much as we grow our business. By joining our team, you’ll enjoy:
- A supportive, professional environment that values collaboration and initiative
- Opportunities for career growth and internal mobility within one of South Africa’s largest financial groups
- Access to world-class learning platforms and development programs
- Competitive compensation and benefits package
- The chance to make a meaningful impact in clients’ financial journeys
Who We’re Looking For
This role is ideal for an individual who is passionate about structure, enjoys working with data, and has a customer-focused mindset. The perfect candidate will have an eye for detail, excellent coordination skills, and the ability to ensure nothing slips through the cracks.
If you take pride in delivering efficient support and believe in the value of teamwork, FNB would love to hear from you.
How to Apply
Interested candidates should apply online via the FNB Careers Portal before 29 October 2025.
👉 Visit: www.fnb.co.za/careers
Search for Job ID R41570 – Administrator (Insurance Sales Support)
Join FNB – Where Your Work Matters
When you choose FNB, you’re choosing to be part of a team that believes in innovation, responsibility, and putting the customer first. Bring your passion for organization, your dedication to detail, and your drive to make things happen — and grow your career with one of South Africa’s leading financial institutions.
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