Administrator: Costing – VW & Audi Division, Vereeniging
Location: Vereeniging, Gauteng
Job Type Classification: Permanent
Closing Date: 12 November 2025
Salary: R
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Division: Retail – VW and Audi
Industry: Automotive
Position Type: Full-time
Experience Level: Entry Level
Reports To: Service Manager
About the Role
An exciting opportunity has become available for a proactive and detail-oriented Administrator: Costing to join our VW and Audi Division in Vereeniging. This position is ideal for an individual who thrives in a fast-paced, structured environment and is eager to build a long-term career within the automotive retail industry. The successful candidate will play a critical role in supporting the service department’s profitability through accurate costing, effective claims management, and adherence to warranty parameters.
If you have a passion for precision, customer satisfaction, and teamwork, this role will allow you to grow your administrative and technical skills in one of South Africa’s most respected automotive brands.
Purpose of the Position
The primary objective of the Administrator: Costing role is to maximize the profitability of the Service Department through effective management of costing processes and warranty claims. The position ensures that all financial and administrative functions related to service operations are carried out in line with OEM and dealership policies, while maintaining the highest levels of customer satisfaction and compliance.
Key Responsibilities
As part of the Service Department, the Administrator: Costing will perform duties that contribute directly to operational efficiency and profitability. Responsibilities include:
1. Customer Satisfaction and Service Quality
- Process all warranty claims in line with OEM and dealership standards.
- Liaise with internal service teams and external OEM representatives to resolve warranty and costing queries promptly.
- Maintain a strong focus on customer service excellence, ensuring that every process supports customer satisfaction and dealership reputation.
2. Campaign Coordination and Communication
- Act as the Campaign Coordinator and Service Core Processes Gatekeeper.
- Download and distribute relevant campaign information from Partner Net to the Service Manager and other key personnel.
- Monitor progress and follow up on outstanding issues related to campaigns and recalls.
3. Warranty and Costing Administration
- Perform quality control checks throughout the four service core process gates:
- Gate 1: Checking before loading on the system.
- Gate 2: Pre-repair commencement.
- Gate 3: Quality verification.
- Gate 4: Costing and final checks.
- Prepare and submit warranty claims accurately and on time.
- Return defective parts to the manufacturer as required, following established OEM procedures.
4. Compliance and Documentation
- Ensure all documentation, including warranty submissions, service reports, and costings, are complete and correctly filed.
- Uphold high standards of integrity, confidentiality, and compliance with dealership and OEM policies.
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Minimum Qualifications and Experience
To be considered for this position, applicants must meet the following criteria:
- Qualification: Higher Certificate or Advanced National (Vocational) Certificate (NQF Level 4 or higher).
- Driver’s License: Valid South African driver’s license.
- Experience: Minimum of 1 year of administrative experience in a similar environment (preferably in an automotive dealership).
- Technical Knowledge: Familiarity with VW warranty and costing policies as well as OEM operating systems will be a distinct advantage.
- Computer Literacy: Proficient in Microsoft Office Suite and related administrative systems.
Key Competencies
- Strong attention to detail and accuracy in data processing.
- Ability to remain calm and professional under pressure.
- Excellent communication and interpersonal skills.
- Team player who embraces diversity and values collaboration.
- Analytical thinker with problem-solving capabilities.
- Demonstrates integrity, responsibility, and accountability in all tasks.
- Understands the business value chain and the contribution of the service department to overall dealership success.
Application Process
Interested candidates are invited to submit the following:
- A comprehensive Curriculum Vitae (CV).
- Certified copies of all qualifications and relevant certificates.
- A cover letter highlighting achievements, knowledge, and relevant experience.
Please note that shortlisted candidates may be required to undergo ITC and criminal record checks, as well as skills and competency assessments.
Why Join Our Team?
At VW and Audi Vereeniging, we are committed to excellence, innovation, and customer satisfaction. Joining our team means becoming part of a respected automotive network where your contributions directly impact operational success and customer trust. You will work with experienced professionals, gain exposure to industry-leading systems, and grow within a brand that values integrity, teamwork, and quality.
If you are ready to take the next step in your automotive career and contribute to a dynamic, service-driven environment, apply today and be part of the VW and Audi legacy.
HOW TO APPLY?
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