Job Opportunities: Receptionist & Switchboard Operator X2
Location: Vereeniging / Kopanong & Gqeberha
Job Type Classification: Permanent
Closing Date: 7 December 2025
Salary: R237,720.00 per annum
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SANBS has announced two exciting permanent employment opportunities for Receptionist and Switchboard Operator positions. These roles form part of the Zone Admin Business Unit and are based in Vereeniging / Kopanong and Gqeberha (Port Elizabeth). With a remuneration package of R237,720.00 per annum, these vacancies provide a stable opportunity for individuals passionate about professionalism, customer service, and administrative support within the medical and health services sector.
The listings are officially online, and interested candidates are encouraged to apply by 7 December 2025. Below is a detailed breakdown of the responsibilities, expectations, and competencies required for success in these roles. This post expands on the advert to give job seekers a comprehensive view of what the opportunity entails.
🌟 Role Overview
The primary purpose of the Receptionist and Switchboard Operator is to act as the first point of contact for all visitors, suppliers, customers, and members of the public entering or contacting the SANBS Zone Headquarters. The role requires a high level of professionalism, politeness, and efficiency, as it sets the tone for the organisation’s image.
In addition to frontline duties, the successful candidate will also be responsible for handling internal calls, directing communications to the right departments, and managing various administrative tasks to support smooth operations.
These positions fall under the broader medical, health, and social care industry, specifically contributing toward administrative, office support, and service functions.
💼 Key Responsibilities
In this dual-function role, the successful candidates will perform both reception and switchboard duties. You will serve as the “front face” and “first voice” of SANBS.
1. Reception Duties
- Welcoming all visitors in a warm, professional, and friendly manner.
- Verifying, registering, and directing customers, suppliers, and external stakeholders to their respective destinations within the building.
- Maintaining a clean, organised, and professional reception area.
- Ensuring that all engagements with the public uphold SANBS standards.
2. Switchboard Duties
- Operating the organisation’s switchboard system efficiently.
- Handling incoming calls from the public, partners, and departments.
- Providing accurate information or transferring callers to the correct contacts.
- Ensuring that every call is handled with patience, clarity, and courtesy.
- Supporting internal communication by helping route internal queries and messages to relevant staff.
3. Administration Support
- Assisting with routine administrative tasks and office support functions.
- Handling inquiries, logging messages, and maintaining communication records.
- Updating internal contact lists, logs, and documentation.
- Supporting administrative staff with duties related to reception or switchboard operations.
The combination of these duties is essential in ensuring efficient communication flow, smooth building access, and a professional environment that represents SANBS values.
✨ Core Competencies Required
To excel in these positions, applicants must demonstrate the following professional traits and abilities:
Customer Service Orientation
This is a people-centered role, so friendliness, empathy, and exceptional customer service skills are essential.
Professional Image & Visibility
As the front-face of the organisation, the candidate must always maintain a polished, reliable, and confident presence.
Communication Skills
Clear, professional verbal communication is crucial for dealing with internal teams, callers, and the public.
Ethical Behaviour
High ethical standards, confidentiality, and integrity are required, given the sensitive nature of SANBS operations.
Problem Solving
Ability to handle unexpected situations, resolve queries, and manage communication challenges efficiently.
Teamwork
Collaborating well with administrative staff, managers, and other departments is key to ensuring harmonious workflow.
Self-Management
Candidates must be organised, punctual, and capable of working without constant supervision.
📚 Minimum Requirements
To qualify for the role, applicants must meet the following:
Education
- Grade 12 (Matric) is the minimum requirement.
Experience
- At least 2 years of experience as a Receptionist or Switchboard Operator.
- Strong computer literacy, especially in:
- Switchboard systems
- Microsoft Word
- Microsoft Excel
- Excellent telephone etiquette and customer-handling ability.
- Demonstrated experience in customer service or administrative environments.
💰 Remuneration
- R237,720.00 per annum
This package reflects the critical front-line role these positions play within the organisation.
📍 Locations
- Vereeniging / Kopanong
- Gqeberha (Port Elizabeth)
Candidates may apply for the location that best suits them.
⏳ Closing Date
7 December 2025
Late applications will not be considered.
HOW TO APPLY?
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