ABSA | Customer Service Clerk

Location: Lydenburg – Mpumalanga 
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: Marketing Related

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Job Summary
Provide customer support services to improve customer experience by following established standard operating procedures (SOPs). Note: Choosing this role affects compensation and benefits in Seychelles; contact Reward for more information.

Job Description

Customer Service
-Address customer inquiries, complaints, and requests promptly, accurately, and politely.
-Assist in developing and maintaining Customer Services Centre processes.
-Follow CMP Customer Services Centre procedures and suggest improvements to enhance client service.
-Manage and mitigate risks related to customer interactions.
-Ensure all customer service activities align with Absa’s risk, compliance, legal, and regulatory standards.

Stakeholder Management
-Build and maintain strong professional relationships with stakeholders to stay informed of their needs and respond effectively.

Self-Development
-Take responsibility for personal training and proactive professional development.

Education
-Required: Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

How to Apply?

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