Location: Centurion – Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Stipend:Market Related
RESPONSIBILITIES INCLUDE:
- Assist with routine administrative requests from the outside call center.
- Inform external call centers or clients of information in a prompt, professional manner.
- Carry out all administrative tasks, including completing and responding to requests for reinstatements, increases, and additions.
- Schedule and assist with debit order modifications and deductions.
- When other departments are engaged, assist the call center in making adjustments and ensuring that fixes are completed accurately.
- Give the complaints department, where complaints are being filed, voice recordings and feedback.
- Provide call centers with monthly non-payment and provisional lapse statistics.
- In response to requests, provide quotes and client policy information.
- Handle daily departmental concerns with clients, coworkers, and other parties.
- The Secure FTP is used to keep track of any comments on new business and administrative changes.
- Composing and compiling comments on administrative requests, issues, development, output, and quality.
- Participate in team meetings with outside contact centers and, working with a quality assurance clerk, report to the manager on each call center’s progress.
- Help with ad hoc lead generating tasks where leads are being received by a certain call center.
Requirements
- Matric
- One to two years of experience in the field (long-term insurance experience will be advantageous)
- Experience working in a call center will be beneficial.
How to Apply?
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