Call Centre Agent (Trace and Collections) Mr Price Money

By tracing current uncontactable clients with arrears on their accounts, the trace agent can improve debtor contact and collections/recoveries.

• tracking down, locating, and getting in touch with delinquent and runaway customers in order to collect past-due payments. Handle calls from challenging debtors with assertiveness to make sure a promise to pay (PTP) date is established. Verify that the work’s quality adheres to the service level agreements (SLAs).
• When collecting past-due accounts, updating customers’ personal, employment, and contact information accurately ensures that the appropriate party is contacted on a regular basis.

• Matric
• at least a year’s worth of collection experience
• familiarity with debt recovery, collections, recovery tracing, and tracing tools (such as TU direct and XDS).
• Credit Life Cycle.