CALL CENTRE AGENTS X20

JOB PURPOSE

The successful applicant will be accountable for providing effective customer support to our current clients by giving correct information in a professional manner. They will report to the Inbound Call Centre Manager.

RESPONSIBILITIES
Product/Service Information

• To respond to calls quickly and effectively
• Query logging and resolution on Insight
• Provide dealers and clients with reliable information
• Providing walk-in clients with administrative assistance
• Give the company precise response on its inquiries and needs
• appropriately update the database with claimant information
• Cooperate with service providers to ensure that patients receive high-quality, reasonably priced treatment.

Product Knowledge

• to do research and collect data utilizing the resources available
• Customers should receive product and service information.

Customer Service Mandatory

• To provide top-notch customer service to all clients, whether internal and external
• to demonstrate a focus on customers
• to uphold the motto “customer is king”

Collaboration Mandatory

• the capacity to cooperate with others both within and externally in order to attain a common aim

Outbound Sales Duties and Responsibilities

• possess the capacity for both oral and written communication.
• Must be adept at closing sales
• Must be self-driven, organized, and have good time management and organizing abilities.
• ability to deal with unforeseen objectives
• being able to work overtime and on weekends if needed
• Create sales chances and close deals with potential customers by educating, screening, and offering your goods and services to them.
• analyze client requirements with minimal client involvement
• persistently pursue clients, concentrating on decision- and influence-makers
• achieve quota, deliver results by exceeding sales revenue goals, and give customers a great experience
• When necessary, create and carry out a strategic plan to attain team or individual goals.
• To achieve overall sales goals, communicate with and work with departments inside and externally.
• Create and maintain connections with current and potential partners and dealers.
• Promote customer acquisition techniques using both inbound and outbound marketing initiatives.
• Coordinate the use of marketing, product development, and customer service to implement sales strategies.
• Take care of consumer questions and issues
• Create and control sales programs using lines of
• assist clients in comprehending how our goods and services satisfy their needs
• Maintain defined customer call frequency patterns while making first and follow-up phone calls to foster relationships, boost client loyalty, and spread the word about your products.
• converses with decision-makers about a product or service

BEHAVIOURAL COMPETENCIES

• Uses Language Effectively
• The Client
• Establishes Accountability
• Having Resilence
• Social Intelligence
• Taking Initiative
• Conditional Flexibility
• enhances operational procedures
• excellent organizational, analytical, and problem-solving skills
• Telephone Protocol
• focused on providing excellent customer service
• a member of the group
• Sincere, kind, and responsible

EDUCATION

• Grade 12

EXPERIENCE

• Previous employment as an outbound salesperson for one year
• excellent interpersonal, communication, and presenting skills
• understanding of Microsoft Office
• Networking skills
• Product knowledge for the company, pricing and promotion agreements, version upgrades, fees and rules, rates, Financial services and goods for consumers