City of Johannesburg | Administrative Assistant

Minimum Requirements:

• Grade 12 or NQF level 4 is necessary.
• possess the ability to communicate and carry out the responsibilities efficiently;
• Basic Computer literacy; and
• a minimum of six (6) months’ experience working in a customer service capacity.

Primary Function:

To offer the Expanded Social Packages (ESP) Special Project Unit a full range of administrative support services, such as maintaining correct records, data cleansing, answering inquiries, educating the community, coordinating logistics, keeping track of assets, and general office assistance.

Key Performance Areas:

• Look into and address complaints about ESP rebates not being received that have been raised by customers, councilors, registration clerks, or any other platform or stakeholder, as well as via any other means of communication like email or phone calls;
• Raising community awareness and participation by enticing people to sign up for the ESP Program. administrative tasks and cleansing of data;
• By recording conversations with service providers and other stakeholders, keep regular touch with all ESP sites to determine their operational condition;
• Keep your database up to date.

Leading Competencies:

• cooperative/team dynamics;
• sincerity
• Responsibility;
• time administration;
• aptitude for organization;
• the capacity to act independently as required to accomplish goals;
• emotional intelligence
• sound judgment
• Perform both independently and under duress.

Core Competencies:

• general familiarity with the surroundings and city;
• strong communication abilities;
• proficiency with computers;
• the capacity to operate quickly and competently;
• Maintaining discretion;
• ethics and professionalism;
• HR values, CoJ values, and customer and service delivery management (Batho Pele) ethics;
• Influence and Effect.