City of Johannesburg | STATION ASSISTANT: SALES AND CUSTOMER CARE

Minimum Requirements:

• Grade 10 (NQF level 2);
• one to two years of relevant experience in customer service and cash handling;
• Residents of the City of Johannesburg will be given preference, and evidence of residency will be needed upon application;
• Being employed in a high-pressure public service setting would be an additional benefit.

Primary Function:

In order to effectively and efficiently provide professional Rea Vaya services that surpass client expectations, carry out sales, customer service, stakeholder interactions, and other station-related duties.

Key Performance Areas:

• To guarantee efficient station operation, carry out the pre-shift station inspection procedure;
• Complete the stock reconciliation and pre-shift cash float;
• Follow the relevant policies and standard operating procedures while conducting card sales and trip top-up operations;
• carry out banking operations pertaining to sales in compliance with relevant regulations and standard operating procedures;
• carry out procedures and processes pertaining to customer care;
• Maintain good stakeholder relations and communication while adhering to standard operating procedures and appropriate policies;
• Keep an eye on and regulate how assets and resources are being used in accordance with appropriate policies and standard operating procedures;
• Follow the relevant policies and standard operating procedures for performing inventory and financial management and control tasks;
• Carry out station operations pertaining to reporting and administrative tasks.

Leading Competencies:

• strong ability to communicate;
• fundamental to advanced numeracy abilities;
• strong customer service and interpersonal abilities;
• fundamental first aid;
• Better service will result from being able to respond to a question without having to leave the client to verify information;

Core Competencies:

• fundamental understanding of the procedures in a cash or sales setting;
• AFC Point of Sale
• familiarity with basic customer service;
• cooperative/teamwork, integrity and values, meticulousness, and a focus on quality;
• Ethics and Professionalism in Customer and Service Delivery Management (Batho Pele);