Location: Rustenburg, Gauteng
Job Type Classification: Permanent
Closing Date: 26 February 2025
Salary: Market Related
Introduction
To achieve service excellence by providing effective customer service, managing point of sale (POS) operations, and implementing in-store merchandising that enhances the customer experience.
Job description
Job Objectives:
- in order to quickly and effectively complete all operational tasks at the point of sale.
- to uphold the highest standards of accuracy when scanning goods, collecting money for them, and processing clubcard benefits.
- to guarantee that money is always handled safely.
- In order to meet the clubcard participation goals, it is necessary to actively market the Clicks’ clubcard and sign up new members.
- to inform consumers about sales specials in order to make them “feel good and pay less” and to increase sales.
- To provide exceptional customer service by serving as a brand representative, being visible, and providing a warm, competent service.
- to effectively carry out and uphold all general cleaning and merchandising tasks in accordance with store and visual merchandise standards.
- to uphold and promote the company’s values in order to help the Group achieve its goal of becoming the consumer’s first choice health and beauty shop.
- must keep abreast of events, promotions, ranges, and items in order to always give customers accurate information.
Knowledge:
- Simple mathematical computations
- Experience in retail and FMCG, as well as knowledge of merchandising and promotion concepts
- Knowledge of stock management protocols
- Understanding of excellent customer service
Skills:
- Organizing and planning abilities
- The ability to solve problems
- strong focus on the needs of the consumer
- Strong communication abilities
- Knowledge of computers
- Skills in numeracy
Competencies:
Essential:
- Connecting and establishing connections
- Observing guidelines and protocols
- Fulfilling Customer Expectations and Producing Outcomes
Desirable:
- Collaborating with individuals
- Influencing and Convincing
- Organizing and Planning
- Managing Stress and Failures
Minimum requirements
Experience:
- Experience working with customers in a retail or fast-moving consumer goods business is preferred.
Education:
- Grade 12 is a must.
- 50% in math and 50% in English at the grade 12 level are preferred.
How to Apply?
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