Location: Roodepoort – Gauteng
Job Type Classification: learnership
Closing Date: 16 July 2024
Salary: Market Related
Job Category: Customer Service
Job Advert Summary
New talent is being invited by Clover to participate in the Call Center Learnership. The chosen candidates will attend classes as scheduled and work at Clover’s Call Center offices in Constantia Park, Roopdorf, for the duration of the learnership. Upon completion of the learnership, participants will have obtained the NQF qualification and acquired hands-on experience in a top-tier call center.
Candidates from the nearby West Rand areas are preferred.
It is encouraged for those with disabilities to apply.
Requirements
- Grade 12 or equivalent NQF4
- Grade 12 / Matric completed in the past 5 years (2019 – 2023)
- 60% on average for math and English or math literacy
- Advanced computer literacy
- Right now, I’m jobless.
- Candidates cannot have taken part in a learnership in the past.
Competencies
- proactive and focused on taking action
- Behaving in a truthful and reliable manner
- upholds elevated standards
- Effectiveness in relationships
- Dedication and inspiration
- Work together with others to accomplish a shared goal.
- focused on the customer
- Effectively communicates
- Capacity to use mathematical concepts
Duties and Responsibilities
Deliver superior customer service.
- Manage every interaction, both incoming and outgoing.
- Address concerns and inquiries through the appropriate parties.
Record and validate client orders
- As per the daily call list, properly and promptly capture orders.
- Notify clients that their accounts are on hold.
- Verify client orders in accordance with regular operating processes.
- Notify the appropriate parties about any problems concerning their directives.
Sell Clover and Principal products as per customer ranging
- Provide more or new products (explain benefits and exclusive deals).
Promote teamwork and cooperation
- Help team members achieve their goals as a group.
- Assume joint responsibility for completing the task.
- Encourage the team’s ideals.
- Attend team meetings and participate.
- Assume accountability for the information’s visual management.
How to Apply?
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