FlySaFair | Call Centre Agent

There is a call center agent position open at Safair Operations, also known as Flysafair, in our head office in Bonaero Park.The Assistant Manager: Customer Care Center will be the person to whom the selected candidate reports.

RESPONSIBILITIES:

• answer phone calls from clients or travelers;
• Respond to issues like cancellations and delays, among others;
• Customers should be given explanations of processes and assistance as needed;
• labor in a group and for longer hours than usual (shift work);
• Handle private information;
• Interact verbally and in writing with clients.

REQUIREMENTS:

• Grade 12;
• between one and four years of experience working in a call center;
• Travel or a relevant degree will be beneficial;
• exceptional reading, writing, and speaking skills in English;
• strong computer literacy
• Superior telephone manners;
• neither a credit history nor a criminal record
• able to work overtime, on weekends, and on public holidays when needed;
• Own transportation would be beneficial.

PERSONAL ATTRIBUTES:

• On time;
• superior knowledge of or expertise in providing outstanding customer service to a client;
• high levels of boldness and patience;
• abilities to resolve conflicts;
• impeccable record-keeping of time;
• dependable, competent, and trustworthy, especially when handling private information;
• the capacity to perform effectively under duress;
• Use effective time management techniques and be prepared to work past regular business hours;
• focuses on handling criticisms without wavering.

SHIFTS:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.