FlySafair | Call Centre Agents

Location: Bonaero Park – Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: Market Related

Description:

  • answer phone calls from clients or travelers;
  • Respond to issues like cancellations and delays, among others;
  • Customers should be given explanations of processes and assistance as needed;
  • labor in a group and for longer hours than usual (shift work);
  • Handle private information; – Write and speak with customers together.

Requirements:

  • Matric
  • between one and four years of experience working in a call center;
  • Travel or a relevant degree will be beneficial;
  • exceptional reading, writing, and speaking skills in English;
  • – Strong computer proficiency; – Excellent telephone manners;
  • neither a credit history nor a criminal record
  • able to work overtime, on weekends, and on public holidays when needed;
  • Own transportation would be beneficial.

Personal Attributes:

  • On time;
  • superior knowledge of or expertise in providing outstanding customer service to a client;
  • high levels of boldness and patience;
  • – Ability to resolve conflicts; – Perfect time management;
  • dependable, competent, and trustworthy, especially when handling private information;
  • the capacity to perform effectively under duress;
  • Use effective time management techniques and be prepared to work past regular business hours;
  • focuses on handling criticisms without wavering.

Shifts:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.

How to Apply?

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