FlySafair | Lost Property Administrator

Job Description

• Retrieve misplaced items from FlySafair stations;
• Arrange misplaced items based on the duration of loss;
• Return lost items that have been identified to airports so that passengers can pick them up;
• When necessary, help deliver misplaced items to couriers;
• Determine and locate the owners of misplaced passports and identification documents;
• Keep thorough notes and logs while classifying and documenting misplaced things;
• Observe the protocols for managing sensitive or valuable missing objects;
• Maintain a neat and easily accessible lost and found area;
• Work along with the appropriate authorities or departments (such as law enforcement, security, and airlines);
• Report on the lost property procedure once a month;
• Work with the manager of the customer care center to plan charity drives;
• Help baggage handlers and the call center team with inquiries about misplaced property; Determine and locate the owners of misplaced passports and identification documents;
• Help passengers and enlighten them on lost property policies and procedures;
• When necessary, provide lost property procedures training to employees at additional locations.

Job Requirements

• Grade 12 or equivalent (Essential);
• one to three years of experience in a contact center, warehouse, or similar setting (essential);
• a driver’s license, which is necessary;
• competent with Word, Outlook, and Excel in Microsoft Office;
• fundamental knowledge of warehousing concepts.

Personal Attributes:

• strong ability to organize;
• exceptional writing and verbal communication abilities;
• strong interpersonal and administrative abilities;
• capable of working independently, proactive, and professional;
• paying close attention to details;
• capable of managing private and sensitive data;
• client-centeredness;
• honesty and dependability;
• a mindset focused on results;
• impeccable timing.

Application guideline:

• Applications submitted by email will not be accepted.
• Members of identified underrepresented groups will be given preference;
• If no response is received within two weeks of the deadline, kindly consider your application unsuccessful.