G4S Deposita | Inception Administrator

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Job Introduction:

There is a position available in the Inception Department at Deposita SA, a well-known cash management company that specializes in smart solutions for the banking, retail, and wholesale sectors.

The chosen applicant will report to the manager of the Inception Office and be in charge of making sure that customers are happy with the services the business provides. Ensure that customers have a favorable experience to help the business.

The successful incumbent should be a self-starter who has demonstrated adherence to company policy, best practices, and the ability to use sound judgment in pursuing the organization’s objectives. They should also understand the importance of technical support in a successful business unit. The incumbent will be expected to live up to the organization’s principles and be results-driven.

Role Responsibility:

1. Client Cards Processing

• As per the specified SOP, create and load client cards.
• Before distributing cards to clients, thoroughly examine each one to ensure it satisfies quality standards.
• Coordination of Delivery:
• Record delivery calls that the call center has started.
• Follow up with operations to ensure that cards are delivered to clients accurately and on time.
• Documentation and Communication:
• Use email to efficiently inform clients about card shipments.
• Keep track of waybill numbers for documentation and traceability reasons.
• Engagement with Clients:
• Update customers on the status of their card requests.
• Until the desired cards are successfully delivered, provide regular updates.

2. Effective email administration and telecommunication

• Keep an eye on and handle incoming emails.
• Answer questions and requests right away.
• Sort and classify emails to make them easier to find.
• Make sure all emails follow the policies and procedures of the firm.
• Use rules and filters to efficiently handle incoming emails.
• Review and tidy up the email inbox on a regular basis.
• Work together on email-related tasks with your teammates.
• Deal with and fix any technical or email delivery problems.
• When necessary, update email distribution lists.
• When communicating by email, keep important information secure and discreet.
• In charge of the cardless procedure.
• Attend every platform for phone and cell phone communication.

3. General Inception duties / Standing in for a team member

• Learn about the continuing responsibilities and projects of the absent team member.
• Answer important emails and messages on the team member’s behalf.
• Attend meetings as planned and give updates on the team member who isn’t there.
• Deal with any pressing problems or worries pertaining to the team member’s duties.
• To guarantee a smooth workflow, coordinate with other team members.
• Assign tasks and prioritize them based on the priorities of the team member who is not present.
• Share information with pertinent parties to advise them of the short-term change.
• Any choices or actions made during the stand-in time should be documented.
• Work together as a team to adhere to project deadlines and schedules.
• When the returning team members return, provide them the information and updates.

4. Standard Operating procedure

• To guarantee that the business information is suitably safeguarded by adhering to the policies listed below:
• Policy for Information Security.
• Policy for Acceptable Use.
• Plan for Crisis Management.
• criteria for the password.
• Information security roles and duties.
• As needed, disseminate safety information.
• Procedures and Policy for Inception.
• Clean Desk Policy for G4S Deposita.

5. Health and Safety

• Notify the appropriate parties about any safety incidents.
• Talk about every safety occurrence at every level.
• follow-up on any tasks delegated by management, representatives, committees, or safety meetings.
• Observe workplace safety regulations and guidelines.
• As needed, disseminate safety information.
• Record delivery calls that the call center has started.
• Follow up with operations to ensure that cards are delivered to clients accurately and on time.

The Ideal Candidate:

1. Qualification & Technical Experience Required

• Grade 12 Qualification.
• Computer literate: capable at using Word, Excel, and Microsoft Outlook.
• verbal and written communication.
• collaborating and sharing.
• Solving problems.

2. Skills & Attributes

• Perform under duress.
• adjusting to shifting conditions.
• Be mindful of the details.