Gauteng Department of Co-Operative Governance and Traditional Affairs | Rapid Response Administrator (X15 Posts)

Location: Johannesburg – Gauteng
Job Type Classification: five years contract
Closing Date: 30 August 2024
Salary: R255 450.00 per annum plus 37% in lieu of benefits

Requirements :

Matric or a NQF level 4 qualification.

A minimum of one year’s relevant experience in a service delivery setting or related field will be beneficial.
Proficiency: Fundamental Understanding of Community Needs: thorough comprehension of the particular problems and difficulties the community faces.
Fundamental Understanding of Social and Political Systems: Understanding of the operation of local, state, and federal systems, as well as the laws and policies that have an impact on the community.

Basic Knowledge of Resources and Services: Being aware of the community’s resources, services, and support networks.
a legitimate driver’s license.

Duties :

Gather and process grievances from the public via the department, other governmental agencies, or local governments.

Collect data from departmental support units, both internal and external, in order to respond to community concerns about service delivery issues.
Maintain the department’s data for resolving problems or difficulties related to service delivery.
Give the complainant in the community comments.

Give statistics so that a quarterly report on community issues can be prepared.
Take part in community service initiatives.
Organize the logistics of the community events.

Make use of a digital platform to record community issues.
To raise awareness, make use of digital media channels and communications.
Keep track of the concerns brought forth by the department, other governmental departments, local communities, and municipalities.

Examine the identified community concerns.
assistance in providing reports on the issues brought up by local communities.
Outreach to the Community: Create a database of Stakeholder Relations.

Assist in fostering stronger relationships and offering support during community outreach initiatives.
To aid with resolves, compile data on referrals from walk-ins, the OOP CRM Hotline, and other sources.
Engage in dialogue with many municipalities by holding regional support meetings.

assistance in carrying out needs analyses and gathering information to pinpoint the main problems impacting the community.
assistance in formulating strategies and action plans to achieve such objectives.
In appropriate forums, represent the concerns of the community. Plan sessions for enhancing capacity on the utilization of government services.