Hyundai: Warranty Clerk

Location: Roodepoort – Gauteng
Job Type Classification: Permanent
Closing Date: 2023/10/11
Salary: Market Related

Job Description

The Warranty Clerk will be responsible for adhering to Company and Hyundai Automotive SA’s policies in ensuring the correct, timeous submission of claims whilst creating customer confidence in the brand by ensuring professional services at all times.

Specific Role Responsibilities

Verify all vehicle information on the paperwork before entering it.

Before estimating costs for the vehicle shop, paint, and panel, review the task cards.
Make sure all claims have accurate damage codes.
Respond to all claim-related inquiries and swiftly complete them.

Make sure the parts claim shop is always secure.
Make sure the parts claim shop is orderly and clean.
Make that all warranty components have the proper tags.

Make sure all required parts are delivered to the supplier by the deadline.
Process all claims from paint shops.
Maintain continuous communication with the HASA warranty claims department to guarantee the timely processing of claims.

Make sure the warranty items you ordered are listed as back orders.
Assure ongoing follow-up with customers and backordered warranty components.
Make sure customers come back for warranty repairs on backorder.

Verify the history of the car and any prior warranty repair.
Make that the car is still covered by the warranty.
Make that the job card has the correct mileage reported.

Verify that the Workshop has examined and diagnosed each car.
Ensure the availability of warranty parts.
Make sure the warranty claim form lists the right part and part number.

Before beginning the repairs, make sure the necessary authorization has been received. The DP or Service Manager can authorize while you wait for the final HASA authorization.
Make sure that the warranty policy is always followed.
A warranty register is reconciled with all warranty job cards, invoices, and claim forms.

Make sure to provide HASA any warranty claim forms and receipts within 7 (seven) days after the repair’s completion.
Verify that the bills have been received by contacting HASA.
As soon as the repairs are finished, make sure job cards are costed and billed.

If HASA doesn’t specify differently, failed parts must be destroyed in accordance with the guidelines in the warranty policy and procedures.
Parts needed for inspection must be submitted to HASA upon request.
Make sure the customer signs all warranty job cards and invoices.

Chassis numbers are to be used to maintain warranty paperwork.
For motivational purposes, a manual report of warranty components older than 30 days must be preserved.
You will occasionally fulfill reasonable requests from Management that are outside the scope of your work description.