Intercare Group South Africa | Receptionist

The East London-based Intercare Gonubie Medical and Dental Centre is hiring a receptionist. Facilitating the patient administration procedure is the main goal of this role in order to deliver competent customer service.

Receptionists at Intercare foster an atmosphere and culture that allow us to carry out our mission of improving people’s lives. We are now looking for a motivated individual to take on this responsibility and meet the challenge. In addition to performing administrative and payment duties, a receptionist will deliver excellent customer service that is in line with the overarching business plan. This job is a fantastic chance for you if you’re a driven self-starter.

DUTIES & RESPONSIBILITIES

• As part of patient care, offer professional, courteous, and effective telephone support.
• Help patients correctly fill out the necessary paperwork, and make sure that all information is recorded in compliance with internal policies and procedures.
• In charge of all procedures pertaining to the patient-reception process, such as patient booking, arrival, and payment on the appropriate system.
• Point every client in the direction of the right place, services, and professionals.
• As per POPIA, maintain patient confidentiality at all times.
• Make sure the front desk is always organized and spotless.
• As per protocol, forward all emergency cases to the nurse’s station.
• Help patients with simple account inquiries and raise the issue if needed.
• Gather all account balances and co-payments in accordance with Intercare’s policies and procedures.
• Follow and carry out the banking and cash-up procedures every day.

REQUIREMENTS

• Grade 12 is the minimal requirement.
• Prior experience working in a customer-focused service setting, such reception, will be helpful.
• competent with computers.
• Having expertise with GoodX systems will be helpful.