JOHANNESBURG WATER | DATA OFFICER (DATA CAPTURER)

Location: Johannesburg
Job Type Classification: Permanent
Closing Date: 11:00pm on March Thursday 20th, 2025
Salary: R219 672 BASIC SALARY PER ANNUM

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PURPOSE:

Ensure the accuracy and completeness of complaints received from the COJ Contact Centre, Billing, and Mini Call Centre, as well as the completion of work orders by Networks Operations, as recorded in the information management system. Retrieve and input necessary data from the IMIS system to support data analysis.

KEY RESPONSIBILITIES:

Handle and process work orders for each Depot on a daily basis (based on weekly allocations).
Verify the accuracy and thoroughness of work orders prior to submission to the respective Depots.
Record water loss anomalies identified during investigations into the SAP PM system.

Extract data efficiently and accurately from MIS/SAP PM as directed by the supervisor.
Promptly report urgent Quality Assurance issues or irregularities for escalation.
Gather and organize information as requested by the supervisor for analytical purposes.

Track and provide weekly updates on delayed or pending CRM and C111 backlog reports.
Ensure the accuracy and completeness of data in finalized work orders within the MIS system.
Identify and report non-compliance or data inaccuracies to the appropriate Unit Manager/Supervisor, offering recommendations to address shortcomings.

Communicate with customers to gather feedback on the quality of Network responses to reported issues.
Respond to daily work order requests from customers and the billing Department.
Oversee and report on delayed or unresolved new connection requests as instructed by the supervisor.

Prepare and submit customer feedback surveys to the supervisor for the Customer Satisfaction Survey Project.
Regularly update the Monitoring and Evaluation unit with relevant data-related information.