Closing Date: 2024/05/27
Reference Number: MOT240520-7
Job Title: Service Advisor – Kia South Africa (Pty) Ltd – Pinetown
Branch/Department: Kia Pinetown
Job Type Classification: Permanent
Location – Town/City: Pinetown
Location – Province/Area: KwaZulu-Natal
Location – Country: South Africa
Job Description
Kia Pinetown is looking to add a committed Service Advisor to our group. The chosen applicant will offer consumers advising services, making sure that all non-technical service tasks are completed accurately, quickly, and in compliance with standard operating standards.
Specific Role Responsibilities
- Engage with clients and manage scheduling and service tasks. act as the point of contact for servicing clients and the dealership.
- Encourage the sale of components and labor.
- Keep a record of service appointments.
- Once the dealership’s payment policy has been explained to the consumer, get their consent and signature.
- When repair orders need to be extended, get in touch with consumers to get their permission, including updated pricing estimates and delivery schedules.
- Keep track of all communications with customers, further instructions, and repair order rejections.
- Monitor the status of repairs to make sure they are completed on schedule and in accordance with instructions.
- Retain customer records, contact clients who have not replied to correspondence, and verify satisfaction by contacting clients who have had significant repairs done.
- Respond quickly to consumer complaints.
- When providing invoices, describe the labor done and the parts that were replaced.
- Share information with the service manager regarding shop performance, appointment trends, and customer attitudes.
- Inform the sales department if a customer wants to sell or trade.
- If required, conduct test drives after repairs.
- Participate in the Service Advisor training classes offered by the distributor.
- Keep your appearance tidy when meeting customers.
- Gain communication skills to strengthen your relationships with customers.
- Respect warranty guidelines.
- Keep track on outstanding cash and work-in-progress.
Qualifications and Experience
- Minimum of a Matric certificate.
- 3-5 years of work experience in the motor industry in a service advisor capacity with technical knowledge.
- A background with the Kia brand would be an added advantage.
Skills and Personal Attributes
- Occupational Health and Safety knowledge.
- Trust and integrity.
- Strong communication skills.
- Ability to multitask and manage time effectively.
- Excellent customer service skills.
How to Apply?
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