RECEPTIONIST

Location: Northern Cape
Job Type Classification: Permanent
Closing Date: 15 September 2023 at 16:00
Salary: R171 537 per annum (Level 4)

(REFERENCE: 3/2/1/2023/570)
CENTRE : Directorate: Quality Assurance and Administration: Northern Cape (Kimberley)

REQUIREMENTS :

  • Candidates need to have a Grade 12 Certificate.
  • No prior knowledge necessary.
  • Job related knowledge:
  • the Microsoft suite.
  • Job related skills:
  • telephone protocol.
  • talents in communication (verbal and written).
  • Personality traits.
  • abilities to operate a switchboard.
  • Understanding of the Department’s service delivery mechanisms.
  • the capacity to take action.
  • autonomous working skills.
  • the capacity to plan work.
  • being able to prioritize work.

DUTIES :

  • Take calls, send messages, and connect with the appropriate players.
  • As necessary, remove messages.
  • Send forth messages right now.
  • Provide quick service to all clients and guests of the appropriate officials.
  • Greeting guests and directing them to the appropriate departments.
  • Respond to all questions from clients.
  • Where necessary, provide customers with a brief explanation of the Department’s services.
  • communicate with both internal and external staff.
  • As needed, provide pertinent information.
  • Answer all incoming and outgoing calls to operate the switchboard.
  • Maintain a database of additional crucial phone numbers on a regular basis.
  • As necessary, telephone system faults should be reported.
  • Use the Telephone Management System to continuously track telephone costs.
  • Call screening and forwarding.
  • Receive  telephone messages.
  • Use office tools like photocopiers and fax machines.
  • As necessary, update the internal phone directory.
  • When necessary, give internal users access to the internal phone book.
  • Each extension’s monthly telephone expense report should be printed.
  • keep an updated phone book.
  • Get a new phone book for the officials.
  • In the internal directory, delete any inactive users. Keep an eye on the visiting list at reception: tally up visits.

How to Apply?

ENQUIRIES : Ms T Oliphant Tel: (053) 830 4000
APPLICATIONS : Applications can be submitted by post to Private Bag X5007, Kimberley, 8300 or hand delivered during office hours to: Magistrate Court Building, 6th floor, Knight Street, Corner of Stead Street, Kimberley, 8300.
NOTE : African, Indian and White Males and Indian and White Females and Persons with disabilities are encouraged to apply.