Receptionist Kia South Africa

By carrying out predetermined work objectives in accordance with established standard operating procedures, the chosen applicant will be in charge of performing reception responsibilities, which will include accurately and promptly responding to guests, clients, and other pertinent inquiries.

Specific Role Responsibilities

• Meet predetermined performance goals in accordance with established protocols and service level agreements.
• Provide timely information for decision-making in the area of accountability by reporting on transactional actions.
• Follow governance and compliance procedures when carrying out your work.
• Determine and implement established fixes for operational issues and report any that remain unresolved.
• Receive guests, ascertain their needs, and guide them appropriately to improve the organization’s reputation.
• Effectively and efficiently plan, manage, and handle duties and activities connected to receptionists in accordance with performance goals.
• Answer calls professionally and promptly, guaranteeing accurate and first-rate customer service that improves the company’s reputation.
• To avoid financial losses, carry out work tasks successfully and efficiently.
• Complete tasks to the satisfaction of both internal and external clients.
• Help clients with their questions and refer them to the appropriate division to guarantee timely and efficient answers, improving the client experience.
• Participate in training programs to advance your own abilities and the quality of your work.

Qualifications and Experience

• Grade 12
• Administrative or Secretarial qualification will be an advantage
• At least one to two years of experience working as a switchboard or receptionist

Skills and Personal Attributes

• Strong communication abilities both in writing and speaking
• the capacity to multitask without sacrificing quality.
• adept in using office equipment, such as printers, photocopiers, switchboard machines, thumbprint machines, etc.
• advanced familiarity with Microsoft Office products, including Word, Outlook, and Excel
• administrative assistance.
• Customer focus and client orientation.
• comprehension of what is read.
• Integrity and trust.