SASSA | Call Centre Agent

Minimum Requirements:

• Candidates should hold a Senior Certificate (NQF Level 4);
• It is crucial to be computer literate.
• Experience: 0–1 years of relevant work experience.
• Knowledge and abilities: SASSA Act, Social Assistance Act, SOCPEN, legislation, policy, procedure & standards, social assistant delegations and procedures, organizational arrangements and awareness.

Key Performance:

• The incumbent will take calls and place them;
• Incoming call registration and escalation, such as recording on the Customer Care Application system;
• looking at it and giving comments;
• updating data on the application for integrated customer care;
• Keep track of and respond to requests submitted to the responsible supervisors and back office;
• responding to inquiries via email;
• To guarantee that client needs are met, educate customers and make direct calls to the appropriate authorities.