Location: Bellville, Western Cape
Job Type Classification: Temporary
Closing Date: Not Specified
Salary: market related
Role Purpose
Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements
- Matric or an equivalent qualification
- 1–2 years of experience working in a contact center or customer service setting (essential)
- administrative and/or healthcare experience with medical aid (essential)
- Good verbal and telephone communication abilities
- superior dexterity and mastery of Microsoft Office
Duties & Responsibilities
- Resolving member and service provider inquiries on the first call.
- flexibility to respond to written and/or telephone queries.
- ensuring that Momentum Metropolitan Holdings Health and the Scheme are not needlessly exposed to financial risk as a result of erroneous information being given to customers and service providers.
- Assuring high-quality customer service, production, first-call resolution, and suitable follow-up to guarantee that queries are resolved in a way that each individual can effectively contribute to service level agreement compliance.
- By successfully answering questions from members, employer groups, service providers, and the Scheme, you may keep customers and build goodwill.
- Having a thorough understanding of and using the workflow management and call center telephony systems.
Competencies
- the capacity to acquire and use new abilities
- team orientation and meticulousness
- Ability to make decisions and solve problems
- focused on providing excellent customer service
- starting a process (taking promptaction to accomplish objectives)
- strong listening abilities
- a polite telephone manner
- tolerant to stress
- Working in an organized environment is a requirement
How to Apply?
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