THE CITY OF TSHWANE | SENIOR ADMINISTRATIVE OFFICER (5 POSTS)

Job Purpose

To offer and support the oversight of beneficiary administration, title deeds, conveyancing, consumer education initiatives, and the National Housing Needs Register (NHNR) in Regions 1, 3, and 6.

Application Requirements:

• Matric
• At least two years of appropriate job experience in the administration and conveyancing of human settlement beneficiaries
• Experience as a supervisor will be beneficial.
• A current driver’s license with a Code B
• Knowledge of computers

Personal Attributes/ Competencies:

• Capacity to function under pressure
• strong communication abilities both in writing and speaking
• able to show residents respect and civility
• Skills for providing exceptional customer service
• appropriate phone manners
• knowledge of local governance and human settlements
• outstanding administrative abilities

Primary Fuctions :

• Together with the team, oversee and carry out the region’s title deeds, conveyancing, and National Housing Needs Register (NHNR).
• Oversee and manage the beneficiary administration, title deeds, and conveyancing procedures, including the application process for housing subsidies and the filing and preservation of all records.
• Verify housing projects and perform in-location inspections as needed.
• Compile data and statistics for reports by interacting with administrative authorities and doing in-location inspections.
• Make sure that every report is turned in on time.
• Oversee the work of subordinates and administrative officers.
• Together with administrative officers, handle walk-in inquiries and complaints from the public and general office, making ensuring that deadlines are fulfilled.
• Work with the management to create reports and compile meeting agendas and minutes.
• As needed, react to internal and external correspondence within the allotted time frames.
• Put into practice and guarantee adherence to pertinent policies,
• administrative protocols and mechanisms
• Oversee and manage all administrative and logistical issues.
• Oversee the creation of beneficiaries’ and customers’ household files and municipal service accounts.
• As directed by superiors, carry out additional administrative tasks and support other areas or offices.
• Oversee the process of allocation.
• Make sure that all forms are filled out accurately and that the necessary paperwork is sent in.
• As needed, collaborate with the Joint Allocations Committee and the provincial government.
• Make sure those who have been approved are notified appropriately of their approvals.
• Make certain that the Master of the High Court receives a referral letter from the deceased beneficiaries.
• Notify each and every beneficiary who was rejected of the grounds behind their rejection.
• Verify that all administration and policy systems are followed.
• Make sure the team meets on a regular basis and show up for meetings as needed.
• As needed, carry out consumer education initiatives in the area.