Location: Johannesburg,ZA
Job Type Classification: Permanent
Closing Date: 29 November 2024
Salary: market related
Purpose:
To assume assigned accountability for the contractual and/or operational needs of the University and its service partners in a variety of fields
Brief Description
Key responsibilities include the following:
- Plan, coordinate, rank, and oversee the activities of subordinates.
- Train, mentor, and correct subordinates.
- When necessary, carry out the university’s disciplinary procedure.
- Efficient management of customer requests and grievances
- Call Recording
- Consumer Grievances
- Unresolved concerns being escalated to management
- Sharing all schedules pertaining to cleaning Administration of Leave
- Keep track of every authorized leave request in the system.
- Administration of Attendance Registers
- Verify that authorized leave and overtime are shown in the attendance register.
- Administration of Stores
- Verification of stock numbers
- Recording closing stock numbers
- placing stock orders as needed
- All specialized cleaning tasks should be planned and coordinated.
- Reporting service malfunctions
- Issues with building maintenance
- Issues pertaining to hygiene and cleaning
- Responding to inquiries
- Sending out meeting minutes to every client
- Help with any administrative tasks in accordance with directives or operational requirements.
- Appointments for ad hoc services that the division need
- Staying up to date with best practices and industry trends
- Create quotations as needed.
- Keep an eye on actual spending vs the budget.
- Efficient resolution of customer concerns and demands
- Call Recording
- Complaints from customers
- Bringing unresolved grievances to management’s attention
- Sharing all schedules pertaining to cleaning Administration of Leave
- Enter into the system all authorized leave requests.
- Administration of Overtime ¿ Record all overtime on the system
- Administration of Attendance Registers
- Verify that authorized leave and overtime are shown in the attendance register.
- Administration of Stores
- Verification of stock numbers
- Recording closing stock numbers
- placing stock orders as needed
- Reporting service malfunctions
- Issues with building maintenance
- Issues pertaining to hygiene and cleaning
- Management of contracts
- Responding to inquiries
- Communicate with service providers to keep stock catalogs up to date.
- Providing all clients with meeting minutes
- Help with any administrative tasks in accordance with directives or operational requirements
- Ad hoc service reservations required by the division
- Keeping up with Best Practices and Industry Trends
Requirements:
- Matric
- A certificate in hospitality and operations (related to services)
Licenses:
- Valid driver’s license
Required years of related experience:
- Three to five years of administration and cleaning supervision
- Three to five years of experience managing staff
Technical Competencies:
- Microsoft Office (Word and Excel)
- Hygiene & Cleaning
- Capacity to Handle Several Tasks at Once
- Capacity to lead and organize sizable cleaning crews
Competencies (Knowledge, skills and behavior)
- Proficiency in Communication
- Focus on the Customer
- Developing Relationships
- Deadline-Oriented
- Evaluation
- Capabilities for Making Decisions
- Result-driven
Compliance/Statutory Requirements (Knowledge, Understanding and or training):
- NEMA
- Occupational Health and Safety Act (OHSA)
- Any other relevant Legislation
How to Apply?
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