Sun International | Receptionist

Location: Pretoria – Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: Marketing Related

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Job Purpose
The receptionist serves as the primary contact for guests, managing hotel check-in and check-out processes, promoting room upgrades, and delivering outstanding, personalized customer service to ensure a memorable guest experience.

Key Performance Areas

Prepared Workstation
-Identify and report issues with floor appearance, equipment, or systems functionality.
-Ensure front-of-house areas are clean and tidy.
-Verify and replenish information brochures.
-Review daily arrival and VIP lists, noting special requirements.
-Assist in preparing and distributing welcome or VIP amenities.
-Maintain knowledge of hotel/resort facilities, promotions, and activities.

Delivered Reception Services
-Greet all guests warmly, with a friendly smile and respectful demeanor.
-Handle guest check-in and check-out processes, including key issuance, billing, and payment collection.
-Relay messages to guests accurately.
-Address special guest requests, such as booking tickets or securing valuables.
-Inform guests about hotel services and room rates.
-Build rapport with guests to ensure comfort and resolve complaints courteously to uphold the hotel’s reputation.

-Maintain accurate records of room bookings and billing for accountability.
-Manage all booking channels (online, phone, in-person) promptly to support hotel operations.
-Report housekeeping, maintenance, or appliance issues to relevant departments for swift resolution.
-Manage personal cash float and perform end-of-shift cash-ups.
-Stay at the reception desk, maintaining professional conduct at all times.
-Promote and upsell hotel facilities and provide directions to nearby areas when requested.

Customer Engagement
-Welcome guests warmly, greeting them with a smile and acknowledging them upon arrival and departure.
-Provide professional service and tailored solutions to guest needs.
-Understand guest preferences to enhance their experience.
-Inform guests about hotel facilities, products, and current promotions.
-Resolve guest complaints, requests, or suggestions, escalating issues when necessary.

Requirements

Education
-Grade 12

Experience
-2 years of experience in a customer service role, ideally in a hotel setting.

Skills and Knowledge
-Ability to work flexible shifts based on operational needs.
-Physically capable of moving around and standing for long periods.
-Willingness to perform similar duties in other outlets as required.
-Knowledge of an additional language relevant to the market is advantageous.

Equity
Preference will be given to candidates from designated groups in accordance with the Employment Equity Act, No. 55 of 1998, SISA’s internal recruitment policy, and unit-specific employment equity plans.

How to Apply?